The BCAS platform is operating normally. The intermittent performance fluctuations observed earlier have stabilised, and monitoring confirms the service remains healthy. No further impact is expected at this time.
Posted Apr 26, 2026 - 01:40 BST
Monitoring
BCAS remains operational. We are monitoring intermittent performance fluctuations following initial remediation.
Posted Apr 26, 2026 - 01:17 BST
Identified
BCAS remains operational. We are monitoring intermittent performance fluctuations following initial remediation.
Posted Apr 26, 2026 - 01:15 BST
Update
We are investigating the incident and will provide an update shortly. Customers may receive a 500 error response
Posted Apr 26, 2026 - 00:48 BST
Investigating
We are currently investigating a temporary performance issue affecting part of the BCAS platform, which was identified through automated monitoring. Our technical teams were alerted promptly and are actively working to stabilise the service and confirm there is no wider impact. At this time, no data loss has been identified, and core services remain available. We will continue to monitor the situation closely and provide further updates if required. We apologise for any inconvenience and appreciate your patience while we complete our checks
Posted Apr 26, 2026 - 00:39 BST
This incident affected: Intelligent Shipper API Services, Intelligentshipper.net, Intersoftsapient.net, Sapient API Services, and Intelligentshipper.cn.